| How do I place an order? |
As you browse through the products on our site you will see the price next to the picture. Next to the picture is a button to add the item to your shopping cart.
- Click on the 'Add to Cart' button, you will be presented with the shopping cart page listing all the items you have selected.
- Click on the back button to go back and select more items.
- Click on the Proceed to Checkout button on the Shopping Cart page to complete your order
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| How do I take items out of the shopping cart if I pick the wrong item or change my mind? |
Go to the shopping cart page and type 0 in the quantity for the item you want to remove. Then click on the 'recalculate' button. |
| When is my credit card charged? |
When we receive your order we do the usual card checks. We do not process the charge to your card until we ship the goods. |
| How long does it take for delivery? |
If we have the item in stock it will usually be shipped the next day. If there is to be a delay beyond this we will notify you by email. You will have the option to cancel the order if you feel the delayed delivery does not meet your requirements. |
| Are there any delivery charges? |
Delivery charges are detailed after you enter your personal details but prior to completing your order. You can still cancel your order at this stage if you wish. The full amount of your order including freight is displayed before you finalise the order. |
| Can I return an item? |
Yes, we unconditionally guarantee all our products. If you are not entirely happy with your purchase, you may return it for any reason. You must do so within 30 days and it must be in its original condition. Please send us an email detailing your request and we will be happy to let you know the procedure to use. |
| Can I order by mail or fax? |
Yes, simply print and fill in our manual order form and mail it or fax it to us. Do not send cash with your order. Personal, company and bank cheques must be in Australian currency and will require to be cleared before we can ship your goods. You can use your credit card to order by fax or post. |
| I am not in Australia, can I still make a purchase? |
Yes, we accept orders and deliver anywhere in the world. |
| Do I have to pay in Australian Dollars? |
Yes, our server only accepts payments in Australian Dollars. However, when the amount is charged to your credit card account it will be automatically converted to your local currency by the card provider. |
| Why is the Australian price higher than the International price? |
In Australia we have a consumption tax called GST. It is 10% of the selling price of the item. We do not have to charge this for overseas customers. |
| The shopping cart is not working, what could be wrong? |
The shopping cart requires that 'cookies' are enabled. This way it can keep track of the items you add to your cart. Cookies are enabled in your browser by default, but you will need to check if they are enabled. |
| Why do I have to enter my details every time I place an order? |
We do not store your credit card information. We use the information you provide to complete each order. We do it this way for security reasons so that you can place an order with us regardless of the computer you use. |
